Our Shopify integration is designed to outperform the basic Shopify apps for Zendesk, Freshdesk, Help Scout, Re:amaze, Zoho Desk and Kustomer. One of the ways it does that is by providing info that other apps don't, including the following:
- Order date
- Item SKU
- Tracking number
- Shipping service (e.g. USPS, DHL, FedEx)
- Delivery level (e.g. Standard, Express, etc.)
It also provides everything else you'd expect, like items purchased, buyer's name, shipping address, etc.
Zendesk, Freshdesk, Re:amaze, Zoho Desk, Kustomer and Onsite Support also support our robust Shopify actions like refunds and cancellations. You'll be able to handle almost any request without leaving your helpdesk!