Yes! You can manage eBay Resolution Center inquiries, cases, and returns from Onsite Support, Kustomer, Zoho Desk, Freshdesk, Re:amaze or Zendesk. Issue a refund, provide required info, or even appeal a closed case without logging into eBay.
Help Scout users have the ability to issue full refunds on eBay returns. We are planning to add this feature for Gorgias as well in the near future. Other Resolution Center actions are unavailable for Help Scout and Gorgias due to API limitations.
More info is available in "How Does eBay Resolution Center Support Work?"
Don't like the idea of your agents having that much power? No worries, you can disable our Resolution Center notifications from the eBay page of your ChannelReply account.