On accounts connected after March 29, 2022, we deliver virtually all eBay notifications by default. We also generate eBay feedback notifications.
The only notifications that ChannelReply does not deliver by default are:
- New Order notifications.
- Payment Dispute notifications (these require additional authorization beyond our default setup).
- System notifications about returns that our users widely reported as unhelpful.
All notification types, including the three above, can be enabled from inside your ChannelReply account. Simply log in and click eBay on the dashboard, then hit "EDIT" under any connected account. You'll find these options under Notification Preferences.
You can also disable any notifications you don't want to receive. For example, many users choose to disable positive feedback notifications.
You can learn all about managing your notifications with ChannelReply in our eBay notifications guide.