We have ecommerce autoresponder systems for all supported helpdesks: Zendesk, Freshdesk, Gorgias, Help Scout, Re:amaze, Zoho Desk, Kustomer and Onsite Support.
All eight of the systems linked above are compatible with Amazon, eBay, Newegg, Shopify and Walmart.
They can also be used to email Etsy customers on any ticket where ChannelReply can identify the customer's email address. This includes all order notifications and post-order questions.
Note that auto-replies are not considered sufficient to meet Walmart's Customer Care Requirements. To stand up to an audit from Walmart, you will need to make sure a human still replies to each message within 48 hours.
At this time, we do not recommend using autoresponders with Back Market. Since replies go to Back Market staff rather than straight to your customers, autoresponders are rarely helpful. However, if you have a use case for a Back Market autoresponder, it will work!
Kustomer's default auto-reply systems work well with all ChannelReply integrations. However, you'll still get the best results by following our Kustomer autoresponder instructions.
Zendesk's default auto-reply triggers also work perfectly with our Shopify messages.