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ChannelReply FAQs
- How are messages counted?
- Can I really answer all my messages from Amazon, eBay, Etsy, Back Market, Newegg, Shopify & Walmart
- What is a helpdesk?
- Do I need a helpdesk/CRM to use ChannelReply?
- What countries/marketplaces does ChannelReply support?
- Can I cancel orders using ChannelReply?
- Can I issue refunds using ChannelReply?
- Can I create my own tags for managing tickets in my helpdesk?
- Do I need a certain helpdesk account level in order to use this app?
- How often are messages sent/received?
- Some kinds of Amazon messages aren't coming through. What do I do?
- Some kinds of eBay messages arent coming through. What do I do?
- How long does ChannelReply integration take?
- Are my conversations with customers threaded?
- Are there any long-term contracts?
- Can I use multiple marketplace (like Amazon) accounts with a single helpdesk account?
- Our eBay email address is different than our customer support email address, will this be an issue?
- What kind of information is included with an Amazon message when it arrives in my helpdesk?
- What kind of info is included with Etsy messages?
- What kind of info is included with Back Market messages?
- What kind of information is included with an eBay message when it arrives in my helpdesk?
- What kind of info is included with Newegg messages?
- What kind of info is included with a Shopify message when it arrives in my helpdesk?
- What kind of info is included with a Walmart message when it arrives in my helpdesk?
- Can I use an autoresponder for Amazon, eBay, Etsy, Back Market, Newegg, Shopify or Walmart?
- What is CR Feedback?
- Do I need a ChannelReply account or a helpdesk to use CR Feedback?
- Does CR Feedback send requests on cancelled orders?
- Can multiple agents use ChannelReply, and if so, is there an extra cost per agent?
- Can I solve eBay Resolution Center Cases and/or Returns in my CRM?
- Can I use the reporting features in my helpdesk to report on custom fields, such as Item Title?
- Can I solve Amazon A-to-z Guarantee Claims or Returns in My CRM?
- Do you provide installation assistance, account setup, and an intro tutorial on how to use the servi
- Can I use macros / saved replies / canned responses / templates / snippets / workspace shortcuts to
- Why do I see a message counter during my free trial of ChannelReply?