Amazon charges you a fulfillment fee (also, "Pick & Pack Fee") based on the shipping weight & dimensions of your product. Making sure that Amazon has accurate measurements recorded is key to making sure you manage your FBA fees effectively.
How does the Fee Protector Service work?
We'll help you proactively monitor your product's dimensions and weights, so that we can correct your dimensions whenever Amazon records an incorrect measurement. Getting started is simple:
1) Confirm your true product dimensions & weights
We'll ask you to confirm your true dimensions and weights for each of your products listed on FBA. Our bulk upload tool allows you to download Amazon's current dimensions in bulk, so that you can use it as a starting place to start recording your true dimensions.
2) We'll monitor your fees everyday and alert you when we need any additional confirmation.
Your Case Manager will monitor your product dimensions, weights, and associated fees every day. Our system will pull your reports every 12 hours, so that we stay on top of fee changes before you're even charged on your next order!
If we have a recent confirmation of your dimensions, your Case Manager will immediately file a cubiscan request to get your product remeasured. If there are any strange discrepancies with Amazon's dimensions, we'll flag it as an alert on your Fee Monitor, and ping you in your email notification so you can confirm whether you'd like us to move forward or not.
3) We'll request a new cubiscan, and get your fees corrected!
Your Case Manager will submit a remeasurement request, and follow up with Amazon to get your fees corrected. Once we confirm Amazon has corrected your fees, we'll make sure Amazon follows up with a reimbursement for past overcharges on orders in the last 90 days.
Common Questions
Does Amazon really get my fees wrong?
Yes! Things can go wrong with a cubiscan or listing categorization, and when those fees change, Amazon won't notify you about it. These miscategorizations/mismeasurements directly affect your fulfillment, referral, and variable closing fees.
And when Amazon does get it wrong, they can be wildly inaccurate. They use a Cubiscan machine like this one, which can have wide variance based on the warehouse associate using it. Additionally, the warehouse associate can enter the dimensions from the machine incorrectly once they do get a measurement. Remeasurements happen often - from our sample set of 250,000 SKUs, we found an average of 3 dimensional changes in the last 6 months.
From our sample set of 250,000 SKUs, we found an average of 3 dimensional changes in the last 6 months.
Am I allowed to ask Amazon for reimbursement on overcharged fees for past orders?
Yes, but you'll need to make sure Amazon's most recent fees (based on their current measurements) confirm that they have overcharged you in the past.
Once Amazon adjusts their measurements and fixes the incorrect fee, your case manager will follow up with Amazon to request reimbursement for past orders where you overcharged on fulfillment fees.
Do you guys help with recovering past overages on fees?
Yes - your case manager will follow up with Amazon to request reimbursements for past orders where fee overcharges occurred.
How do I get alerted?
You'll find items flagged as Needing Your Attention. We'll also send you an email when you have new alerts. Our default frequency is weekly, but you can opt in for daily emails, or opt out completely, if you’d like.
Why am I asked to review some alerts, instead of automatically requesting a cubiscan when you find a discrepancy?
You're the best source of truth for all of your items. Though Amazon frequently gets their measurements incorrect, this doesn't mean they are always wrong. We alert you so that you can review Amazon's newest measurements and make the best decision, if we find that it's been a while since you confirmed your true dimensions (or if we find that there is too big of a variance between Amazon's measurements and yours).